Privacy Policy

1. Introduction

DeepSolv (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, platform, or services. Our approach is guided by industry best practices and privacy principles similar to those employed by companies like Sprout Social and Hootsuite.

2. Scope of This Policy

This Privacy Policy applies to information we collect:

• Through our website ([Insert URL]) and related subdomains.
• Through our platform and any associated applications or tools.
• In email, text, and other electronic messages between you and DeepSolv.
• When you use integrated third-party tools or services (e.g., social media management tools).

By using our services, you acknowledge that you have read, understood, and agree to our collection, use, and disclosure practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

3. Information We Collect

• Personal Information: We may collect personal information that you voluntarily provide when you register, subscribe, or otherwise engage with our services. This may include your name, email address, company name, job title, and phone number.
• Usage Data: We collect information about how you access and interact with our website or platform, including IP addresses, browser type, device information, and pages visited.
• Third-Party Integrations: If you choose to connect your DeepSolv account with third-party services (e.g., social media platforms or analytics services from providers such as Sprout Social or Hootsuite), we may receive certain account and profile information from these providers, subject to their privacy settings and policies.

4. How We Use Your Information

We use the collected information for purposes that may include:

• Providing and Improving Services: To deliver our core functionality, respond to inquiries, process transactions, and improve our product features based on usage metrics.
• Communication: To send you updates, marketing communications, service-related announcements, or responses to your support requests.
• Personalization: To tailor content, recommendations, and advertisements to your interests, and to analyze site traffic.
• Analytics and Reporting: To measure performance, conduct research, and analyze trends—potentially using tools or analytics features from reputable service providers like Sprout Social or Hootsuite. We aggregate usage data to better understand overall user behavior.

5. Cookies and Similar Technologies

We and our service providers (including, where applicable, Sprout Social and Hootsuite) may use cookies, web beacons, and similar tracking technologies to:

• Authenticate users
• Remember user preferences
• Analyze site traffic and user engagement
• Deliver targeted advertising (if applicable)

You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit certain functionalities of our services.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information under these circumstances:

• Service Providers: With third-party vendors and partners (including hosting providers, analytics tools, or social media management platforms) that help us operate and maintain our services. We require these providers to uphold confidentiality and privacy obligations.
• Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our assets, where your personal information may be transferred to another entity.
• Legal Compliance: If required by law, legal process, or legitimate governmental request, or to protect the rights, property, or safety of DeepSolv, our users, or the public.

7. Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely destroy or anonymize your personal data when it is no longer needed.

8. Security Measures

We take commercially reasonable steps to protect your personal information. This includes the use of administrative, technical, and physical safeguards to help protect against unauthorized access, disclosure, or misuse. No data transmission over the internet or data storage system can be guaranteed to be 100% secure. We encourage you to take precautions when disclosing personal data online.

9. International Data Transfers

DeepSolv operates globally and may transfer your personal information to countries other than your own for processing and storage. We take steps to ensure such transfers comply with applicable data protection laws, often including contractual protections or relying on certification frameworks.

10. Your Choices and Rights

Depending on your jurisdiction, you may have rights such as:

• Access: To request a copy of your personal data.
• Correction: To update or correct inaccurate information.
• Deletion: To request the deletion of your personal data.
• Objection: To object to our processing of your personal data.
• Data Portability: To receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will endeavor to respond in accordance with applicable laws.

11. Third-Party Websites and Services

Our services may contain links to or integrations with third-party websites and platforms, including social media or analytics platforms like Sprout Social or Hootsuite. We do not control the privacy practices of these third-party entities. We encourage you to review the privacy policies of these providers before connecting or sharing any personal information.

12. Children’s Privacy

DeepSolv’s services are not directed to children under [13/16/18—choose based on applicable law], and we do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately so we can take the appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. If we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and, if required, provide additional notice such as on our homepage or via email.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: sachit.sharma@deepsolv.com

Address: WEWORK FORUM, DLF FORUM, SECTOR 24, GURUGRAM, HARYANA

We are committed to working with you to resolve any privacy-related concerns.