deepsolv
Book a demo

Privacy Policy

Effective Date

This Privacy Policy is effective as of May 7, 2026.

1. Introduction

DeepSolv (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, platform, or services. Our approach is guided by industry best practices and privacy principles similar to those employed by companies like Sprout Social and Hootsuite.

2. Scope of This Policy

This Privacy Policy applies to information we collect:

  • Through our website (https://deepsolv.ai) and related subdomains.
  • Through our platform and any associated applications or tools.
  • In email, text, and other electronic messages between you and DeepSolv.
  • When you use integrated third-party tools or services (e.g., social media management tools).

By using our services, you acknowledge that you have read, understood, and agree to our collection, use, and disclosure practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

3. Information We Collect

  • Personal Information: We may collect personal information that you voluntarily provide when you register, subscribe, or otherwise engage with our services. This may include your name, email address, company name, job title, and phone number.
  • Usage Data: We collect information about how you access and interact with our website or platform, including IP addresses, browser type, device information, and pages visited.
  • Third-Party Integrations: If you choose to connect your DeepSolv account with third-party services (e.g., social media platforms or analytics services from providers such as Sprout Social or Hootsuite), we may receive certain account and profile information from these providers, subject to their privacy settings and policies.

4. How We Use Your Information

We use the collected information for purposes that may include:

  • Providing and Improving Services: To deliver our core functionality, respond to inquiries, process transactions, and improve our product features based on usage metrics.
  • Communication: To send you updates, marketing communications, service-related announcements, or responses to your support requests.
  • Personalization: To tailor content, recommendations, and advertisements to your interests, and to analyze site traffic.
  • Analytics and Reporting: To measure performance, conduct research, and analyze trends—potentially using tools or analytics features from reputable service providers like Sprout Social or Hootsuite. We aggregate usage data to better understand overall user behavior.

5. Cookies and Similar Technologies

We and our service providers (including, where applicable, Sprout Social and Hootsuite) may use cookies, web beacons, and similar tracking technologies to:

  • Authenticate users
  • Remember user preferences
  • Analyze site traffic and user engagement
  • Deliver targeted advertising (if applicable)

You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit certain functionalities of our services.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information under these circumstances:

  • Service Providers: With third-party vendors and partners (including hosting providers, analytics tools, or social media management platforms) that help us operate and maintain our services. We require these providers to uphold confidentiality and privacy obligations.
  • Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our assets, where your personal information may be transferred to another entity.
  • Legal Compliance: If required by law, legal process, or legitimate governmental request, or to protect the rights, property, or safety of DeepSolv, our users, or the public.

7. Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely destroy or anonymize your personal data when it is no longer needed.

8. Security Measures

We take commercially reasonable steps to protect your personal information. This includes the use of administrative, technical, and physical safeguards to help protect against unauthorized access, disclosure, or misuse. No data transmission over the internet or data storage system can be guaranteed to be 100% secure. We encourage you to take precautions when disclosing personal data online.

9. International Data Transfers

DeepSolv operates globally and may transfer your personal information to countries other than your own for processing and storage. We take steps to ensure such transfers comply with applicable data protection laws, often including contractual protections or relying on certification frameworks.

10. Your Choices and Rights

Depending on your jurisdiction, you may have rights such as:

  • Access: To request a copy of your personal data.
  • Correction: To update or correct inaccurate information.
  • Deletion: To request the deletion of your personal data.
  • Objection: To object to our processing of your personal data.
  • Data Portability: To receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will endeavor to respond in accordance with applicable laws.

11. Third-Party Websites and Services

Our services may contain links to or integrations with third-party websites and platforms, including social media or analytics platforms like Sprout Social or Hootsuite. We do not control the privacy practices of these third-party entities. We encourage you to review the privacy policies of these providers before connecting or sharing any personal information.

12. Children’s Privacy

DeepSolv’s services are not directed to children under 16 years of age, and we do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately so we can take the appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. If we make material changes, we will notify you by updating the “Effective Date” at the top of this policy and, if required, provide additional notice such as on our homepage or via email.

Customer Data Retention Policy

1. Data Retention Period

We retain customer data during the active subscription period and for a default period of 6 months after contract termination, unless a different retention period is agreed with the customer.

This retention period allows us to support service delivery, customer-requested analytics, operational continuity, and contractual or legal obligations.

Customers may request a modification to this retention period based on their business requirements. Where technically feasible, our team can configure tenant-specific retention settings accordingly.

2. Data Deletion & Account Disconnection

  • Customers have control over their connected accounts and may request deletion of their data at any time.
  • Customers can disconnect their accounts from our platform by deactivating the connected account.
  • Once disconnected, no new data will be collected or received from integrated platforms such as Meta.
  • Where supported, we unsubscribe or deactivate the relevant integration from the connected platform.
  • Previously stored customer data is scheduled for deletion as per the applicable retention/deletion policy.
  • Upon receiving a customer deletion request, customer records are deleted from active systems within 28 days, subject to legal, contractual, and operational obligations.
  • Related operational logs are retained for up to 30 days by default.
  • Data stored in backups is removed automatically once the applicable backup retention period expires.

Customer Data Usage & Sharing Policy

1. Data Processing & Third-Party Services

We use trusted third-party infrastructure and service providers to operate our platform securely and efficiently. Customer data may be processed by the following service providers only where required for service delivery:

  • Amazon Web Services (AWS): Our platform is hosted on AWS. Customer data may be stored and processed through AWS services such as compute, storage, databases, logging, and monitoring systems. Data is encrypted both in transit and at rest using industry-standard security practices.
  • Auth0: Auth0 is used for authentication and identity management. It may store basic user account information such as name, email address, and login-related metadata. Auth0 does not process customer application content.
  • Azure OpenAI / OpenAI: Our platform may use Azure OpenAI / OpenAI to power AI-driven features. Depending on the enabled workflow, selected customer data or publicly available data may be processed to generate insights, summaries, classifications, recommendations, or other AI outputs.

We do not sell customer data to third parties.

We can disclose our subprocessors/service providers to customers upon request or as part of contractual and security review processes. If a new material subprocessor is added that processes customer data, we will follow the notification process agreed with the customer.

2. Data Security & Protection

We implement strong security measures to safeguard customer data:

  • Encryption of data at rest and in transit
  • Controlled access to infrastructure and services
  • Role-based access controls
  • Tenant-level data separation
  • Regular monitoring and logging for security events
  • Data deletion workflows for disconnected accounts and terminated customers

We do not sell customer data to third parties.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: sachit.sharma@deepsolv.com

Address: WEWORK FORUM, DLF FORUM, SECTOR 24, GURUGRAM, HARYANA

We are committed to working with you to resolve any privacy-related concerns.

    Making ads is easy.
    Knowing which ones to make is the hard part.

    Talk to foundersBook a demo

    Backed by

    Partner logo 1Partner logo 2Partner logo 3Partner logo 4Partner logo 5Partner logo 6Partner logo 7Partner logo 8Partner logo 9Partner logo 1Partner logo 2Partner logo 3Partner logo 4Partner logo 5Partner logo 6Partner logo 7Partner logo 8Partner logo 9
    logo

    Creative Decision Intelligence for Meta growth teams. Know what to test next — before you spend on it.

    Follow Deepsolv on InstagramFollow Deepsolv on LinkedInFollow Deepsolv on Twitter
    Explore
    HomeBlogContact Us
    Legal
    Privacy policyRefund policyTerms

    All rights reserved © 2026 deepsolv.ai